Frequently Asked Questions

1. What is RUBYRUNNER?

RUBYRUNNER offers simple, stylish clothing designed for women. Our collections focus on modern essentials and timeless pieces made to be worn season after season. We prioritize quality materials, refined finishes, and effortless wear.

2. Do you offer free shipping?

Yes, we offer free shipping on all orders. There are no minimum purchase requirements or hidden conditions.

3. How long does delivery take?

Orders are processed within 1–3 business days. Standard delivery typically takes 7–10 business days, with most orders arriving within 8–13 business days. Once shipped, you’ll receive a real-time tracking link.

4. Do you ship internationally?

At this time, we ship within Germany only.

5. What is your return policy?

You have 30 days from the delivery date to return your items. Please contact us at info@rubyrunner.shop and our team will assist you.

6. How long does a refund take?

Once approved, refunds are typically processed within 7 business days. Your bank may take additional time to post the funds.

7. Do you accept exchanges?

Yes. Please email info@rubyrunner.shop and we’ll help arrange your exchange.

8. What payment methods do you accept?

We accept Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, and Visa. All transactions are secured with SSL encryption.

9. Are my personal and payment details secure?

Absolutely. RUBYRUNNER never stores sensitive payment data, and all transactions are fully secured.

10. What if I receive a damaged item?

Please email info@rubyrunner.shop with a description and photo if possible. We’ll arrange a replacement or refund.

11. Can I change or cancel my order?

If your order hasn’t shipped yet, we may be able to update or cancel it. Contact us as soon as possible.

CONTACT INFORMATION

Support: 10 AM–8 PM/Friday-Thursday
Business Name: RUBYRUNNER
Phone Number: +49 89 14332910
Business Mail: info@rubyrunner.shop
Business Address: Seidelbaststraße 9, 85055 Ingolstadt, Germany.